Here are commonly asked questions regarding 2290 filing. If you have additional questions, please email us or
call 1-888-550-2774 ext. 2290.

When do I file my 2290 for the tax period of July 1, 2011 - June 30, 2012?
The filing period is from November 1 – November 30, 2011.

Do I only file once per year?
For vehicles in service for a full year, the filing is once. For new vehicles, Form 2290 must be filed by the last day of the month following the month of first use.

What will I need to complete my filing?

• A list of your vehicles, gross vehicle weight, and VINs.
• Payment method (checking account number and routing information for IRS, or EFTPS account)
• A printer and a scanner

How do I start the filing process?
Start by adding your vehicles on the 'Vehicles' tab, after you've set up an account on 2290online.com.

What does "Vehicle Code" on the site mean?
The Vehicle Code is something assigned by you, the company. It could also be referenced as a unit code or unit number. It can be letters, numbers or a combination as long as it is different for each vehicle you enter.

What is a "Disposition Date"?
The Disposition Date indicates when the vehicle was no longer active in your fleet. If you enter a disposition date, the vehicle cannot be included in a new filing to appear on your Schedule 1, but you can claim the vehicle for credit.

What is "Taxable Gross Weight"?
This is the heaviest the vehicle could be including a loaded trailer it may pull. Enter this with no punctuation (ex. 80000).

How do I start a new filing after my vehicle information is entered?
Click on the "Tax Filing" tab. Choose the appropriate option under "Common Tasks".

Why aren't my vehicles showing up, to select them for tax filing?
Verify the vehicle information entered. If "Taxable Gross Weight" is less than 55,000 lbs., then you do not need to file the Heavy Vehicle Use Tax and the site will not allow you to select the vehicle. Also check that you do not have a "Disposition Date" entered (see above).

Why won't my 8453-EX signature form upload?
The 8453-EX scanned document needs to be either a PDF or TIFF file image and also needs to be small enough for the site to upload. If the scanned document was scanned as a color or gray scale image, the file will be too large to upload. You will need to re-scan the document and create a black and white file. A normal file size for this is less than 1 MB.

How will I receive my IRS approved watermark form?
After submitting your e-file to the IRS, it will be processed for approval. If accepted, your 2290online.com account will show a Schedule 1 link to view the main Tax Filing Tab. This document contains a dated 'watermark' with 'Received' stamped on it. This IRS approved watermark document is available to print out, save, or email within our system.

What is the estimated turnaround time for a customer to e-file the 2290 return and receive notification from the IRS?
Typically within 1 business day.

How can I get a receipt for my credit card charges, for using the 2290online.com service?
A receipt for the charges to your credit card will be emailed after the charges are posted to your account. This would typically occur within five business days.

Why was my filing rejected?
From the Tax Filing tab, click the return number showing as rejected. This should bring you to the Tax Filing Summary Page. Near the top of this screen you will see the reason for rejection.

Can I pay the IRS fees with a credit card?
No, the IRS only accepts payment via EFTPS (Electronic Federal Tax Payment System) or ACH (Bank Debit).

What IRS tax payment method is easiest?
Paying 2290 taxes via ACH Bank Debit is easiest because you simply enter your bank account information in 2290online.com as part of the filing process. The IRS then withdraws funds from the account. The other payment method, EFTPS, is described below.

What is EFTPS?
Visit https://www.eftps.gov/eftps/ to learn more. EFTPS was developed by the U.S. Department of the Treasury Internal Revenue Service to enable taxpayers to pay their federal taxes electronically online. Electronic Federal Tax Payment System (EFTPS) is FREE from the U.S. Treasury. Pay all federal taxes electronically - online or by phone 24/7.

What if I select EFTPS?
If you select EFTPS, you will need to perform the additional steps of initiating your payment amount through your EFTPS account.

When should I sign up with EFTPS if I choose to make payment to the IRS using this method?
If you are in a hurry to file, and you do not have a EFTPS account, do not select the EFTPS option. If you choose the EFTPS method to pay your IRS taxes, you will want to sign up as soon as possible. Within 15 business days your Personal Identification Number (PIN) will be mailed to your IRS Address of Record. You will also receive confirmation materials including instructions on how to obtain your Internet Password for secure use of EFTPS online.

Can I pay my J. J. Keller 2290online.com service fees with a credit card?
Yes. However, only the service fees may be paid by credit card. IRS payments must be made electronically via EFTPS or ACH debit.

What credit cards does J. J. Keller accept for e-file service fees?
J. J. Keller accepts Visa, MasterCard, and American Express.

If I e-file my original form 2290 return, can I also e-file subsequent 2290 returns?
Yes, you can e-file subsequent 2290 returns.

If I file 2290 forms for others, can I group them all and just pay for one filing?
2290 taxes must be filed separately for each company you represent. You can file on behalf of others, but you cannot 'group' filings. Each 2290 filing is done for a single company, and requires a unique Employer Identification Number (EIN).

If I lease or sub-contract, who's responsible for filing the annual 2290?
Unless you're a third party filer, the company that owns the vehicle typically files the annual Heavy Vehicle Use Tax.

Should I keep copies of my 2290 filings?
Companies should protect themselves by retaining proof of ownership and proof of 2290 filing and payment. The practice will help protect a company in potential IRS audits or assessments.